Welcome to wolfsted.shop.

Wolfsted INC. is dedicated to providing high-quality women’s jeans to American female consumers. To help you resolve common questions during your shopping experience, we have compiled the following FAQ policy.

1. Product Inquiry

  • Q: How do I choose the right size?

A: Please refer to the size chart provided on each product page. Choose the most suitable size based on your waist, hip, and other measurements. If you have any questions, please contact customer service for advice.

  • Q: What are the product materials and washing/care instructions?

A: The materials and washing/care instructions for each pair of jeans are indicated in the product details. Please strictly follow the washing/care instructions to extend their lifespan.

2. Order Related

  • Q: How do I check my order status?

A: After logging into your account, you can view the order status and logistics information in “My Orders”. After shipment, we will provide a tracking number via email.

  • Q: Can my order be modified or cancelled?

A: You can contact customer service to request modification or cancellation before your order is processed. Orders cannot be cancelled after shipment; please follow the return process.

3. Shipping and Logistics

  • Q: How long does domestic shipping take?

A: Orders are usually processed within 1–3 business days, and delivery time is generally 5–10 business days. Actual time may be slightly delayed due to peak logistics periods or weather conditions.

  • Q: Can I change my shipping address?

A: Please contact customer service to change your address as soon as possible before your order is shipped. Addresses cannot be changed after shipment; please follow the return process.

  • Q: Which logistics companies do you work with?

A: We mainly use USPS, UPS, and FedEx for delivery to ensure safe and timely package delivery.

4. Returns and Refunds

  • Q: What is the return period?

A: You can apply for a return within 7 days from the date of receipt of the goods. Please refer to the refund policy for specific return procedures.

  • Q: What is the return address?

A:
Wolfsted INC
711 NORTH ST
SANTA ROSA, CA 95404
United States

  • Q: How long does a refund take?

A: Once the returned item is confirmed to be eligible, the refund will be processed within 7 business days. Actual arrival time depends on the payment method.

5. Account and Privacy

  • Q: What if I forget my password?

A: On the login page, select “Lost your password” and follow the prompts to reset your password via email.

  • Q: Is my personal information secure?

A: We strictly adhere to our privacy policy, encrypting and protecting your personal information to ensure the security of your account and payment information.

6. Contact Customer Service

For any issues you encounter, please contact us through the following methods:

Company Name: Wolfsted INC

Domain: wolfsted.shop

Email:

karen@wolfsted.shop

support@wolfsted.shop

Phone: (442) 369-2155

Address:

711 NORTH ST

SANTA ROSA, CA 95404

United States

Our customer service team will respond to weekday inquiries within 24–48 hours. There may be slight delays on holidays.

Thank you for choosing wolfsted.shop.

We are committed to providing you with fast and reliable customer support, making your shopping experience smoother and more secure.